To view all product offerings, software details, and pricing, visit overview.
Troubleshooting & help
Activation
- How to activate with registration code?
- How to activate with serial number/code?
- How to activate with Wondershare ID?
- How to redeem Wondershare ID?
- I already paid but why am I being asked to pay?
- How to activate UniConverter?
- How to activate UniConverter 12?
- How to activate UniConverter 11?
- UniConverter 13 license cannot activate version 12.
- How to download older version of UniConverter?
Learn More
Download and Install
- How to download and install UniConverter?
- What if my Wondershare UniConverter fails to update?
- How do I know if I am eligible to upgrade to UniConverter 14?
- Why is there no upgrade plan though I had purchased UniConverter previously?
- Why should I upgrade to UniConverter 14?
- How to upgrade if the license I purchased is a multi-user or team license?
- Why did the program ask me to pay again after I update to UniConverter 14though I have a perpetual license?
Video Converter
- How do I transfer converted or downloaded video to my device?
- How to use High Speed Conversion?
- How to convert a DRM protected file?
- How to convert an iMovie project file?
- How to delete the converted files in the Converting list?
- How to reduce the output file size of converted file?
- How to remove the black bars from my converted videos?
- How to set a custom video and audio format?
- How to speed up video conversion?
- How to verify your output file size before conversion?
Learn More
Video Downloader
- How does One-Click-Download Mode for YouTube work?
- How do I remove the downloading list?
- How to download Netflix and Amazon Prime?
- Why am I forced to upgrade to UniConverter 15? How to unlock video download feature in my UniConverter?
Video compressor issues
- Why cannot add audio files into Video Compressor?
- Why does compressing target file size show an interval value?
- How to add converted files to the Compress list?
Video editor
- How to add a subtitle to my video?
- How to add a watermark to my video?
Merger
- How to merge all my videos into one file?
Screen recorder
- How to improve quality of the recorded video?
- How to make Recording muted with no microphone sound?
DVD burner
- How to copy DVD to a new disc?
Video Player
- What file formats are supported in Player feature?
Toolbox
- How many areas can be selected in Remove Watermark?
- How many output formats are supported in Remove watermark and Add watermark?
- How many watermarks can be added at most in Watermark Editor?
- How to find the transferred files on my iOS device?
- How to use the metadata feature?
- Why can't some files be imported into the Smart Trimmer?
- Why the file is not automatically trimmed as per required parameters setting?
- Will it come out that the generated subtitle are not in the language I want?
Others
- Does the membership include the functions listed in Value-added Features?
- Where is the Audio Converter? How can I convert audio?
- How do you change location of the output folder?
- How many modules can be added to Favorites?
- How to change the Theme of the Uniconverter?
- How to convert MP3 to MP4 and add cover to this video?
- Why can't I find the Downloader and Recorder feature?
Activation
- How to activate with registration code?
- How to activate with serial number/code?
- How to activate with Wondershare ID?
- How to redeem Wondershare ID?
- I already paid but why am I being asked to pay?
- How to activate UniConverter?
- How to activate UniConverter 12?
- How to activate UniConverter 11?
- UniConverter 13 license cannot activate version 12.
- How to download older version of UniConverter?
Learn More
Download and Install
- How to download and install UniConverter?
- What if my Wondershare UniConverter fails to update?
- How do I know if I am eligible to upgrade to UniConverter 14?
- Why is there no upgrade plan though I had purchased UniConverter previously?
- Why should I upgrade to UniConverter 14?
- How to upgrade if the license I purchased is a multi-user or team license?
- Why did the program ask me to pay again after I update to UniConverter 14though I have a perpetual license?
Learn More
Video Converter
- How do I transfer converted or downloaded video to my device?
- How to use High Speed Conversion?
- How to convert a DRM protected file?
- How to convert an iMovie project file?
- How to delete the converted files in the Converting list?
- How to reduce the output file size of converted file?
- How to remove the black bars from my converted videos?
- How to set a custom video and audio format?
- How to speed up video conversion?
- How to verify your output file size before conversion?
Learn More
Video Downloader
- How does One-Click-Download Mode for YouTube work?
- How do I remove the downloading list?
- How to download Netflix and Amazon Prime?
- Why am I forced to upgrade to UniConverter 15? How to unlock video download feature in my UniConverter?
Learn More
Video compressor issues
- Why cannot add audio files into Video Compressor?
- Why does compressing target file size show an interval value?
- How to add converted files to the Compress list?
Learn More
Video editor
- How to add a subtitle to my video?
- How to add a watermark to my video?
Learn More
Merger
- How to merge all my videos into one file?
Learn More
Screen recorder
- How to improve quality of the recorded video?
- How to make Recording muted with no microphone sound?
Learn More
DVD burner
- How to copy DVD to a new disc?
Learn More
Video Player
- What file formats are supported in Player feature?
Learn More
Toolbox
- How many areas can be selected in Remove Watermark?
- How many output formats are supported in Remove watermark and Add watermark?
- How many watermarks can be added at most in Watermark Editor?
- How to find the transferred files on my iOS device?
- How to use the metadata feature?
- Why can't some files be imported into the Smart Trimmer?
- Why the file is not automatically trimmed as per required parameters setting?
- Will it come out that the generated subtitle are not in the language I want?
Learn More
Others
- Does the membership include the functions listed in Value-added Features?
- Where is the Audio Converter? How can I convert audio?
- How do you change location of the output folder?
- How many modules can be added to Favorites?
- How to change the Theme of the Uniconverter?
- How to convert MP3 to MP4 and add cover to this video?
- Why can't I find the Downloader and Recorder feature?
Learn More
More ways to get help
Account Center
Sign in with Wondershare ID to get invoice, redeem serial number, cancel subscription, etc.
Sign in
Contact us
Can’t find the answers you’re looking for? We’re here to help.
Get Support
